To make a judgment call in those instances, Nextdoor relies on local neighborhood leads — frequent users who are nominated by their neighbors to be group moderators. In August, Nextdoor said all posts flagged for racial profiling would be directly reported to a team of two dozen trained customer support staffers. Goode-Peoples never heard back from Nextdoor about her complaint. Contact Caroline O'Donovan at caroline. Laurie Bertram Roberts — the mom in Jackson — said the Nextdoor post about two black men going door to door looking for work was eventually taken down, after a few people shared a screenshot on Facebook. And people can still post whatever they want in comments and Urgent Alerts, which are short, time-sensitive messages distributed immediately by text message or email to the whole neighborhood. Part of the reason the problem persists is that racism is pervasive and pernicious, and no piece of software is going to stop it.
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